Job Description
Full job description
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Housing and Community Development Authority (IHCDA):
The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency, and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at:
Role Overview :
The Housing Choice Voucher (HCV) Manager contributes to fulfilling the IHCDA mission and meeting strategic and annual operation and program goals by overseeing day-to-day processes and personnel for the Housing Choice Voucher and related special purpose voucher programs.
As a member of the Real Estate Development (RED) Department, the Manager takes the lead in identifying areas for improvement in the administration of Housing Choice Voucher programs, promotes customer service and a continuous improvement philosophy among employees, and demonstrates leadership in interacting with all constituents, both internal and external.
Salary Statement :
The salary for this position traditionally starts at $53,222.00 but may be commensurate with education or work experience.
A Day in the Life:
Management Responsibilities:
- Coordinate and manage the daily responsibilities of the HCV and related voucher programs, including supervision of applicable staff
- Hold employees accountable for meeting goals and assignments and take appropriate steps when problems occur
- Provide ongoing coaching and training to staff
- Ensure quality standards are met in the administration of the HCV and related voucher programs
- Ensure appropriate tracking of programmatic deadlines, benchmarks, and HUD reporting
- Ensure collaboration with other internal resources as necessary (legal, accounting, program accounting, marketing and communications, etc.)
- Lead team continuous improvement activities, including tracking of metrics
Policy and Process Responsibilities:
- Coordinate with the Chief Real Estate Development Officer (CREDO) and Director of Housing Choice Programs to develop and maintain the following policy documents:
- PHA 5-Year Plan
- HCV Annual Admin Plan
- HCV Administrative Guidebook for Local Subcontracting Agencies (LSAs)
- Project-Based Voucher Guidebook for Property Managers
- Ensure all policy changes include opportunities for internal and external feedback
- Write RED Notices or other memos to keep partners updated and informed on policy and procedures
- As needed, research statutory and regulatory changes and HUD guidance
- Maintain and update internal Standard Operating Procedures documents for HCV program administration
Programmatic Responsibilities:
- Serve as the primary point of contact for LSAs. Conduct frequent meetings and training with LSAs—track LSA performance and compliance with contractual obligations.
- Build and maintain professional relationships with partners and vendors
- Advise caseworkers, participants, and inspectors on various program requirements including informal hearings, complaints, and HQS inspections
- Complete monthly HUD PIC reports, investigate errors that prevent successful submission, and advise caseworkers.
- Run monthly discrepancy reports and identify issues or trends.
- Submit and monitor weekly PIC submissions and coordinate error corrections
- Contribute to monitoring visits made by federal or state funders, OIG, and annual IHCDA audits.
- Coordinate EIV, debts owed/termination, and multiple subsidy searches
- Coordinate with IT professional services vendor to resolve database issues and provide users with technical assistance
- Provide pragmatic expertise to IHCDA legal to assist during participant informal hearings, applicant informal reviews, and IHCDA Review of Hearing Officer’s Decisions
- Coordinate Public Records Request responses with the IHCDA legal department
- Process vendor invoices for HCV services
- Troubleshoot and provide guidance on MRI Software – PHA Pro
- Upload utility allowances into PHA Pro annually
- Assist with the completion of SEMAP annually
Miscellaneous Responsibilities:
- Positively represent IHCDA on various external committees and speaking engagements
- Positively represent IHCDA at the groundbreaking and grand opening ceremonies
- Write RED Notices, magazine articles, and other memos to keep partners updated and informed on policy and procedures
- Attend and participate in department meetings, events, retreats, etc.
- Submit weekly division update report to the Director of Housing Choice Programs
- Other duties as assigned by CREDO or the Director of Housing Choice Programs
What You'll Need for Success:
- Bachelor’s degree required, preferred in finance, business, public administration, public policy, planning, real estate development, or social work.
- Certification as a Housing Choice Voucher Specialist and Housing Quality Standards Inspector required within first year of employment.
- 3-5 years relevant job experience in the field of affordable housing, supportive housing, rental assistance administration, real estate development, real estate finance, multifamily property management, community development, or other experience related to dealing with issues of affordable housing and/or homelessness is preferred.
- 1 year of management experience is preferred.
- Experience with Housing Choice Vouchers, Section 8 Project-Based Rental Assistance, or other federal rental assistance programs, with applicable training and certifications, is preferred.
- Demonstrates effective verbal and written communication skills. Able to effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels.
- Demonstrates strong presentation skills. Can facilitate both large and small group presentations.
- Demonstrates customer service orientation.
- Demonstrates a commitment to problem solving and a focus on being solutions oriented.
- Able to think logically and analytically.
- Able to research and comprehend complex regulations and then put that information into practice through policy and procedures.
- Proactive in anticipating and alerting others to problems with projects or processes.
- High detail orientation and accuracy.
- Performs responsibilities efficiently and timely. Able to juggle multiple requests and meet multiple deadlines. Able to prioritize, organize tasks and time, and follow up.
- Able to work well in a team environment and as part of a team.
- Proficient in basic computer skills, i.e. Microsoft Word, Excel, Outlook, internet usage
- Proficient in basic mathematics.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Job Tags
Remote job, Holiday work, Full time, Work experience placement, Local area, Flexible hours,