Job Description

Santa Clara, CA or Bay Area. CA

6 Months (CTH)

Sr Director IT Operations

Responsibilities:

• Microsoft O365 :
• Provide comprehensive support for O365 solutions including Outlook, O365 Apps, M365, Email, and OneDrive.
• Ensure optimal performance and user satisfaction.
• Collaborate with other IT teams and vendors for continuous improvement.
• Windows Systems :
• Manage, monitor, and maintain Windows servers ensuring high availability and optimal performance.
• Provide Azure Cloud support, managing resources and ensuring compliance with best practices.
• End User Support:
• Offer top-notch technical support to end-users, resolving hardware and software issues promptly.
• Configure and set up workstations according to company standards.
• Educate users on IT best practices and security protocols.
• Maintain an accurate inventory of all IT assets.
• Identity and Access Management:
• Administer Active Directory and Okta for robust identity and access management.
• Create and manage user identities, ensuring accurate access controls and permissions.
• Monitor user activity and access, swiftly responding to any anomalies.
• Implement multi-factor authentication for enhanced security.
• Conduct regular reviews and audits of access rights to ensure compliance and security.
• Global IT Service Delivery:
• Guarantee the timely and efficient delivery of IT services across the organization.
• Handle service requests and incidents with urgency and precision.
• Provide support for ServiceNow, ensuring optimal utilization and user satisfaction.
• IT Health Management:
• Centralize patching processes for software updates and security patches.
• Oversee technology lifecycle management, ensuring all hardware and software are up to date and in compliance.
• Manage software licenses, ensuring legal compliance and cost-effectiveness.
• Requirements:
• Bachelor s or Master s degree in Information Technology, Computer Science, or related field.
• 10+ years of experience in IT Operations, with at least 5 years in a senior management role.
• Proven expertise in Microsoft O365, Windows Systems, and Azure Cloud.
• Strong knowledge of Active Directory, Identity, and Access Management (including Okta).
• Exceptional leadership skills with the ability to motivate and lead teams.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Experience with ServiceNow and ITIL frameworks.

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• Dice Id: RTL54710
• Position Id: VJ111124

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