Job Description

The Office of Multi-Cultural Services of the Hennepin County Human Services and Public Health department has an opening for a Case Management Assistant (CMA). This position will seek out, interview, and assist people in need of agency services to facilitate transactions in the community and county settings.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the  employee referral program page.

 

Location and hours:

This position is hybrid and will be performed both on-site at the South Hennepin County Human Service Center at 2215 East Lake Street, Minneapolis, MN 55407 and in community locations within Hennepin County. Work hours are Monday through Friday, between 8 a.m. and 4:30 p.m.While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. 

New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About this position type:
This is a full-time, benefit earning position.
This position is internally classified as a Case Management Assistant.
Click here to view the job classification specification.

In this position, you will: 

• Offer clients assistance in completing the Broader Needs Assessment:
  • Explain purpose of Broader Needs Assessment to clients.
  • Refer individuals to specific programs and/or agencies for service.
  • Solicit feedback from clients regarding resources.
  • Contact resources to provide client feedback and learn about what they have to offer to clients. 
• Visit individuals and families in their homes when necessary to explain and facilitate supportive services and resources available.
• Interact with schools, medical personnel and other agencies to obtain information. Share information with clients and assist them in making appointments. 
• Present information on programs, benefits, and resources to neighborhood groups, schools, healthcare providers, and non-profit organizations.
• Support employees communicate Hennepin County services, client responsibilities, and cultural assimilation techniques.
• Assist in completing forms for program eligibility related issues, gathering verifications to assist in program eligibility determinations, and connecting individuals to health and social service resources.
• Provide education on healthcare systems and the use of public and privately funded healthcare options.
• Maintain accurate records of client interactions, profiles, etc.; prepare reports as needed.

Need to have:

• One of the following:
  • Two years or more of responsible, paid social service experience providing direct client service.
  • A two-year human services certificate.
  • Two years or more of college coursework in the behavioral sciences.
• A valid driver's license, access to reliable transportation, and the ability to obtain a  Hennepin County driver’s permit for travel to community service providers and home visits throughout Hennepin County.
  
• Ability to communicate orally and in writing in Pashto/Dari and/or Amharic/Tigrinya.

Nice to have:

• Experience working with:
  • Public assistance programs.
  • Residents enrolled in financial assistance and other assistance programs.
  • Microsoft Office Suite (Excel, Outlook, Teams & Word).
  • Client interviewing techniques.
• Knowledge of community resources and social services available to individuals.
• Effective interpersonal and writing skills.
• Ability to:
  • Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
  • Establish and maintain professional working relationships with individuals, staff, and the public.
  • Work both independently and collaboratively as an effective team member.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.


Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as a guest).

 
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

 
Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this  video for application best practices and tips.

This position may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.

If you have any questions, please contact:

Talent Acquisition Division
Hennepin County Human Resources Department

HR.ServiceCenter@hennepin.us

 
612-348-7855

Job Type: Full-time

Agency: Human Services and Public Health

Location: Hennepin County

About the Company:
Hennepin County

Job Tags

Full time, Remote job, Relocation, Monday to Friday,

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