Job Description

1 Resource Group has an immediate DIRECT HIRE position for an experienced Parts Customer Service Coordinator in Nashville, TN. Great company with competitive benefits offered!

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
• Acts as a liaison between client and the customer.
• Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
• Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
• Incumbent is to provide a detailed call report to the Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
• Maintains and submits accurate and timely vehicle expense reports and personal expenses.

Requirements

• High school graduate or GED equivalent.
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Must have very dependable computer skills and be able to work with web base program.
• Must be in physical condition as job requires lifting, stooping, and bending.

• Must have mechanical aptitude or experience in the forklift or other related fields.
• Previous experience in a customer service-oriented role preferred.
• Professional demeanor and self confidence in dealing with customers and outside contacts.
• Must have valid driver’s license and good driving records to be insurable by corporate insurance carrier.
• Operate equipment such as forklift.

Benefits

Full benefit package

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