Under the general supervision of the Staff Services Manager I, the Help Desk Section PT II performs the more difficult program technician work, which includes providing assistance, telephonically and via email, to medical and pharmaceutical professionals, including delegates and non-DEA licensed physician and surgeons, concerning questions and difficulties regarding registration and access to the Controlled Substance Utilization Review and Evaluation System (CURES) database. The PT II responds to user inquiries associated with accessing interstate Prescription Drug Monitoring Program data through CURES. The PT II has the responsibility of triaging the more complex inquiries, including questions concerning interstate data to analyst level staff. The PT II performs CURES application vetting and provides operational and clerical support to the program, and other duties, as assigned.
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This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
A fingerprint check is required.
Clearly indicate JC – 462485 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Please access this link for information on benefits afforded to employees who work for the State of California - .
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
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