Job Description
**Job Title: VIP Residential Sales Specialist**
**About Us:**
We're a luxury retreat dedicated to holistic wellbeing, offering an immersive agricultural experience that connects our guests with the land and its bounty. We're looking for a dynamic and sales-driven individual to join our team as a VIP Residential Sales Specialist.
**Job Summary:**
As a VIP Residential Sales Specialist, you'll be responsible for pursuing outbound revenue opportunities, achieving sales goals, and developing strategies to attract and retain high-end guests. You'll build strong relationships with our VIP clients, address their needs, and ensure their preferences are met with every stay.
**Key Responsibilities:**
* Pursue outbound revenue opportunities with a strong focus on residential sales
* Achieve and exceed monthly individual conversion and outbound revenue goals
* Develop and execute sales strategies to attract and retain VIP and extended stay guests
* Identify potential guests through networking, referrals, and internal leads
* Build and maintain strong relationships with VIP guests by addressing their needs and ensuring their preferences are met
* Keep an organized guest database to proactively reach out to guests about new promotions and packages
* Address and resolve guest concerns with urgency, empathy, and professionalism
* Ensure accurate and timely guest follow-up, according to standard operating procedures
* Collaborate with other departments to ensure a seamless guest experience
* Stay informed about our amenities, offerings, events, and promotional activities
* Have intimate knowledge of our residential accommodations
**Hourly Rate: $18 + Incentive**
**Qualifications:**
**Required:**
* Experience with reservations software, including Voice Agent, Opera Cloud, Synxis, NAVIS/Revinate
* Strong sales acumen
* Ability to work in a remote environment
* Previous reservation sales experience, including usage of NAVIS/Revinate
* Quiet, dedicated home workspace, free of noise and distractions
* Professional, positive presentation and strong motivation to provide exceptional customer service
* Ability to thrive in a fast-paced, demanding work environment; flexible to changes in direction, routine, and scheduling
* Ability to work as a team-player and accept assignments from multiple individuals
* Ability to read and comprehend complex instructions and multitask
* Strong verbal and written communication skills
* Ability to use office equipment effectively and efficiently
**Preferred:**
* Minimum 2-year experience in the hospitality industry (preferably luxury)
* College degree in hospitality
**Our Commitment:**
We're an equal opportunity employer, dedicated to providing a welcoming and inclusive work environment for all team members and applicants.
Let me know if this meets your expectations or if you need further changes!
Employment Type: Full-Time
Salary: $ 70,000.00 110,000.00 Per Year
Job Tags
Hourly pay, Full time, Remote job, Flexible hours,